While the access audit recommends ways of making a building or service more accessible, there may be areas where structural design may not allow much change. Even in case of an emergency, the staff needs to assist customers/users with disabilities confidently without causing any injury to him/her or to other users.

Training also ensures that the staff is confident and does not feel uneasy, or simply be uncertain about dealing with customers/visitors with disabilities.

• Disability Equality and Awareness Training

  The managements are encouraged to ensure that Disability Equality & Awareness Training is provided for all staff. It should be a part of induction training and repeated at regular intervals throughout their careers.

• Access Awareness Training

  We offer a wide range of tailored training programs on accessibility in built environment and services for different stakeholders.