Indian Railways

May 14, 2014

Delhi’s Railway Stations continue to defy the Disability Act – remains inaccessible to disabled

Dear Friends,

The Indian Railways has been continuously disregarding the access rights of persons with disabilities and the elderly and has not set its house in order even after nearly two decades of the passage of the Disabilities Act.

Svayam has been advocating that the platforms need to be connected by both- the dynamic measures such as lifts and elevators but also non-dynamic features such as ramps. For Eg. the platforms are interconnected by big ramps at Agra railway stations. The stations in the capital — even the New Delhi Railway Station does not have that interconnectivity. One has to travel through the passage used by luggage vans which goes across the railway tracks.

Svayam also raised the issue of non-implementation of basic design. For instance, the tactile blocks that guide the visually impaired run into walls, railings etc. Also, the descent to the platform from the escalator is marked by a step without a warning tactile block. And there is no accessibility for the hearing and visually impaired persons.

During the Railway Budget of 2013, Svayam has shared the issues in detail with the Railway ministry. However, the ministry has been sitting quite in complete defiance of the law of the land. See a related news in TOI dated 27 Feb 2013 titled Rail Budget 2013: Disabled say there are many hurdles in the way.

Here is the media coverage in TOI today.

Delhi’s railway stations test elderly, disabled

Suhas Munshi,TNN | May 14, 2014, 01.32 AM IST

NEW DELHI: For the city’s elderly and the infirm, train journeys begin with pain and humiliation-at the railway station. In the absence of ramps or lifts, those incapable of walking have to be carried up foot overbridges on way to the platform in the arms of their kin or wheeled through routes meant for transportation of goods. Over the years, say the elderly, this debasing experience hasn’t changed.

At the New Delhi railway station, for instance, 60-year-old Tara Devi, who suffers from joint pains, waited on her walker for half-hour in the hot son as her son went hunting for a wheelchair. Sunheri Devi, 73, had a similar agonizing experience, being carried in his arms by her son to the platform.

“My mother lost a leg recently. Besides, she is too old to walk up the stairs. So, I carried her to the platform,” said son Om Prakash. Asked if he knew about wheelchairs or golf carts provided by the station for free, Prakash shook his head. The response was similar in most spot interviews TOI conducted of persons with some sort of disability.

Article in Newspaper image format as it appeared in the Times City

Clearly, while railway authorities say they have made arrangements for wheelchairs and golf carts at some stations, most passengers haven’t heard about it yet. Those who have, find it impractical and use it only as a last resort.

Of the major railway stations in Delhi, only Anand Vihar has been designed with a functional ramp to take the wheelchair-bound across the platforms. At Hazrat Nizamuddin, Old Delhi or New Delhi stations, the disabled have to be ferried to the end of a platform where goods are ferried on hand carts, and stand in queue with cart-loaders waiting for passing trains to give way in order to change platforms.

“The platforms are totally unapproachable by senior citizens and it’s about time someone decided to do something about it. It’s really a shame for the national capital to have an unapproachable platform for boarding important trains,” said senior citizen Sudipta Maitra, IBM’s former manager of business operations, who also has a disability.

Dr Satendra Singh, an assistant professor of physiology at GTB hospital, himself afflicted with polio, says the only way to help is to install lifts and reserve escalators for the disabled.

“Railways goes on installing escalators at stations but for someone like me who uses calipers, escalators don’t work because people like me tend to lose balance, as I have in the past. Lifts, reserved for the disabled, as done in the Delhi Metro, would make life so much simpler for us. That’s what I hope gets done some time in the forseeable future,” said Singh.

Old Delhi station happens to have a pair of lifts leading to waiting halls. But both have been in a state of disrepair for the past three years.

“We have been trying to ensure that the journey becomes safe and comfortable for everyone. We have one golf cart and 20 wheelchairs at Old Delhi railway station, one golf cart and five wheelchairs at Nizamuddin station, four golf carts and 20 wheelchairs at New Delhi and four wheelchairs at Anand Vihar. Besides, we have other facilities such as separate queues for elderly,” said a Northern railway spokesperson.

Clearly, the railways has to start making these facilities more accessible and user-friendly.

Source: Times of India

March 13, 2012

Indian Railways ties up with NGO to provide accessible facilities at Bangalore Station

Dear colleagues,

Finally, Indian Railways has taken up a very positive step to provide accessible facilities at Railways Station. Though run with an NGO with the help of a CSR initiative, this project will set a precedent for other divisions to follow.

Such public private partnerships have been very successful in the past and have delivered the desired result. Best wishes for this initiative! Here is the coverage from The Hindu:

A waiting room for seniors, persons with disabilities

STAFF REPORTER BANGALORE, February 22, 2012

The Indian Railways has set up an exclusive waiting room, complete with a restroom and wash area, for senior citizens and persons with disabilities at the Bangalore City railway station’s Platform No. 1.

According to a press release, this area would be maintained by a non-governmental organisation that runs battery-operated vehicles on the platforms for senior citizens and persons with disabilities.

“The NGO would also ensure that senior citizens and persons with disabilities are picked up from the point of arrival and taken to this waiting area prior to boarding.

On the arrival of the train, the battery-operated vehicle would take them to their coach.

The facility is the first of its kind initiated by the Indian Railways,” the release said. The venture is supported by ELGI Equipments India Ltd., Coimbatore, as a part of its corporate social responsibility.

Thanking the company for its support, S. Mani, divisional railway manager, said similar facilities shall be provided at the second entry of the Bangalore City railway station as well as at the Yeshwanthpur station in the next financial year.

January 30, 2012

Indian Social Justice Minister wants provision of ramps to board all aircrafts

Dear Colleagues,

Several things in India, including the access rights of disabled are so routinely denied that many have just stopped even questioning them. Be it non availability of para transit systems to reach the nearest accessible bus shelter/city bus service/ accessible Metro or inaccessibility of the Platforms/ compartments etc of Indian Railways.

The law that requires access at all public places including the modes of transports is almost 16 years old, but doesn’t seem to bother the airline operators (despite the Civil Aviation Requirements on carriage of persons with reduced mobility binding on them!) nor the Indian Railways which faces several Public Interest Litigation Petitions in various High Courts. The most recent being heard in the Mumbai High Court that is hearing a matter on inaccessibility of Railway platforms and Coaches that was widely covered by media. Click here to look at what the Honorable Court had to say on the same.

Now our Hon’ble Minister for Social Justice realizes that even the airline operators are routinely defying the law and had to take this initiative. We commend it and hope the Minister, Civil Aviation takes the right steps to “Let the Law Prevail”!

Make ramps compulsory in all airlines, demands Social Justice Minister

NEW DELHI: Union social justice minister Mukul Wasnik has asked civil aviation minister Ajit Singh to make ramps compulsory in all airlines to facilitate boarding by physically challenged persons.

The request, in a letter to Singh, came after Wasnik saw a person lifting a disabled to help him board the plane because there was no ramp to help the wheelchair. The minister also expressed concern at the insufficient availability of Ambulifts in airports.

Wasnik asked Singh to advise all airline operators to provide access to their aircraft through ramps instead of stairs. The Persons with Disabilities Act requires the air transport sector to adopt measures to ease the access to the disabled to aircrafts, airports and toilets.

The absence of Ambulifts in most airports makes the operators provide stairs for passengers to embark, requiring those on wheelchairs to be physically lifted.

Source: Times of India

October 1, 2011

Railway Minister promises to address the problems faced by passengers with disabilities in Indian Railways

Dear Readers,

Representatives of 17 organisations working among the disabled in the India, met the Union Railway Minister Shri Dinesh Trivedi on September 28, 2011 to draw attention to the problems faced by passengers with reduced mobility, the elderly in general and those with disabilities in particular, while travelling with the Indian Railways.

The delegation inter alia demanded extension of e-booking facility for the disabled, extension of concessions on tickets to all categories of disabilities enshrined in the Persons with Disabilities Act, 1995. They also demanded that concessions be provided in local and passenger trains as well, as was being provided in long distance trains.

“I find no reason why it can not be extended to persons with disabilities if it can be conveniently extended to other passengers. In fact, it is the disabled who require it most!”, expressed the Hon’ble Minister.

The members of the delegation pointed out that railway stations continues to be inaccessible despite legal mandate resulting in multiple barriers for persons with reduced mobility in using them. Ramps were rare and that too limited for entry to the first platform in big stations while there was no access to the other platforms if it were more than two. Ramps lead to the foot over-bridges which can not be climbed by persons with reduced mobility.

It was pointed out to the Minister that the Platforms do not provide accessible entry to the train. The gap (height) between the platform and the coach varies from station to station and there is no provision of ramps. There is not enough space for mobility inside the coaches. Toilets cannot be used by persons with certain disabilities. In this light, they demanded that the railways should set up a task force on access and go in for universal design. They also demanded that battery operated cars now provided at some stations should be made available at all major stations and platforms.

The Hon’ble Minister suggested that they would consider placing a mobile ramp in front of the coach designated for the disabled so that they could conveniently use the coach specially reserved for them in the long distance trains.

The delegation also pointed out that for the past many years the railways have not made recruitment to fill the 3 per cent quota for disabled persons mandated by the PWD Act. In the matter of promotions also, despite court orders, reservations in promotions are not being implemented. It was also brought out that employees acquiring disability during their service who are protected under Section 47 of the the Act were silently being accommodated against the minimum 3% reserved employment quota which was against the mandate of the Persons with disabilities Act 1995. They urged upon the minister to fill the backlog both in employment and promotions without delay and implement the reservation policy as per the mandate of the law.

Mr. Dinesh Trivedi gave a patient hearing to the delegation. He assured the delegation to consider their demands sympathetically. He also stressed the need for the railways being more sensitive to the issues of the disabled.

The delegation was led by Ms.Brinda Karat, CPI(M) Polit Bureau member and ex member of parliament and comprised of Mr. Muralidharan, Assistant Convener of the National Platform for the Rights of the Disabled, Mr. Rajive Raturi of the Human Rights Law Network, Mr. Subhash Chandra Vashishth of Svayam, Mr. Abdool Mabood of Snehi amongst others. They submitted a memorandum to the minister, in which they welcomed the decision to extend concessions to the disabled in Shatabdi and Rajdhani trains. This was one of the demands that was raised with the ministry earlier. However, many other issues continue to remain unaddressed. Some urgent issues mentioned in the memorandum are as follows:

Concessions

(i) Extend concession to all trains: The railways have been providing concessions for disabled persons in mail and express trains, which now has been extended to Rajdhani and Shatabdi also. But the concession is not provided in local and passenger trains and the Garib Rath. We request that concessions be provided on these trains also.

(ii) Validity of disability certificates: Currently, a separate certificate has to be obtained for availing railway concession. The railways should accept disability certificates or cards as valid proof of the disability of the concerned person and do away with the requirement of a separate certificate.

(iii) Travelling without Escorts: Except for visually impaired persons and the hearing and speech impaired, currently all other disabled persons have to invariably travel with escorts if they have to avail concession. This restricts their right to travel. All disabled persons who are capable of travelling independently like persons with locomotor disabilities should be allowed to travel with or without escort.

(iv) Concession to mentally disabled persons: People with mental illness are included in the PWD Act but they are not provided concessions in the railways. All those classified as disabled in the PWD Act should be provided concession in the railways.

(v) Concession on tatkal tickets: The usual concession given on other tickets should also be provided for bookings made under tatkal.

E-booking facility

E-booking facility should be extended to the disabled. In fact they require it more than non-disabled persons. As is done in the case of senior citizens, the TTE can verify the proof (disability certificate) during the course of the journey.

Coach for disabled

Most of the time the coach reserved for the disabled is occupied by other non-disabled travellers, railway employees and even RPF personnel in connivance with and often due to lack of proper enforcement. It should be ensured that the coach be placed next to the guard’s coach and a disability sensitive attendant be provided in these coaches to ensure that none other than disabled persons and their escorts are allowed in the reserved coach.

Accessibility

The Persons with Disability Act of 1995 mandates railway stations and coaches to be made barrier free. Its implementation, however, has been disappointing.Tactile marking should be made on the platform to guide blind persons to the exit, bridges, stairs, ticketing counters etc. Tactile markings should also be provided on the edges of the platforms. Platform numbers should be labelled in Braille both at the entry/exit points as well as on the railing of the foot over bridge. Train coaches need to be re-designed to cater to the needs of the disabled persons.

Sensitizing railway staff

The disabled encounter a lot of problems at railway counters. There is a need to sensitise all personnel working in the railways, especially those dealing directly with travellers, on issues connected with disability.